Terms & conditions

These general terms and conditions apply to every offer, order, and purchase agreement concluded between Nova PeptiLabs and a consumer via novapeptilabs.com.

For customer service and questions, email [email protected]. We provide support exclusively by email. These terms are available before you confirm an order at checkout. You can save, download and print them.

Nothing in these terms limits or excludes mandatory statutory consumer protection rights under applicable law.

All products supplied by Nova PeptiLabs are intended strictly for in vitro laboratory research and academic analysis. They are not intended for human consumption, medical diagnosis, therapeutic application, or veterinary administration.

Follow all product documentation, handling instructions and safe storage requirements supplied with your order. We make no claims or guarantees about clinical, physiological or medical efficacy.

These statements and instructions do not restrict or override any statutory consumer rights regarding quality and conformity.

Check your selected products, quantities and details before completing checkout. A binding agreement is formed when Nova PeptiLabs accepts your order and sends an electronic confirmation of receipt.

If an item becomes unavailable following order placement, Nova PeptiLabs will promptly notify the consumer and immediately refund any payment received for the affected item.

Obvious typing errors or accidental pricing mistakes do not bind Nova PeptiLabs if you could reasonably have recognized the mistake when buying.

All listed prices are in EUR (€) and include applicable Value Added Tax (VAT), unless the law explicitly provides otherwise.

Applicable shipping rates and the finalized total cost are clearly displayed in the shopping cart and checkout review before order submission.

Available payment methods are shown at checkout. We do not add unannounced surcharges or handling fees without your prior approval.

Orders will be delivered within the agreed delivery period or, if no different period has been agreed, no later than 30 days after the contract is concluded.

We will tell you about unexpected transit delays as soon as we identify them. If delivery takes longer than agreed, you keep all statutory rights. These include allowing a reasonable extra delivery period and ending the agreement.

The risk of loss or physical damage passes to the consumer once the package is accepted by the consumer or an authorized third party named by them.

You may withdraw from the contract without giving a reason within 14 calendar days. This period starts the day after you physically receive the goods. To withdraw, send a clear statement to [email protected].

If your order arrives in separate installments, the 14-day period starts the day after you receive the final installment. You do not need prior authorization or a return approval code.

Our support team will give you return instructions and may issue a return number (RMA) to track the shipment. You do not need this number to exercise your statutory right of withdrawal.

Return the items within 14 days after telling us you wish to withdraw. Handle them with reasonable care. We may charge for a reduction in value only if you handled the goods beyond what was necessary to establish their nature, characteristics and functioning.

Please use the original outer packaging where practical. Missing outer packaging does not invalidate your statutory right.

Upon a valid cancellation, Nova PeptiLabs refunds all received payments, including outbound standard delivery fees, within 14 days of receiving the cancellation statement.

We aim to process refunds within 3–5 working days after assessing the return. This target does not extend the statutory refund deadline.

Store credit is available only as a voluntary alternative that you expressly accept. If you chose a more expensive, non-standard delivery option, we do not refund the extra shipping cost.

We refund your original payment method unless we both agree on another method that is free of charge.

Nova PeptiLabs may withhold reimbursement until the returned goods have been physically received back or verifiable proof of return shipment has been provided.

You pay return shipping costs if we told you about them before you ordered. Nova PeptiLabs pays these costs for defective or incorrectly delivered items.

Withdrawal exclusions apply solely to the specific scenarios permitted under European consumer law and only when clearly identified prior to placing the order.

Exclusions may apply to goods that deteriorate rapidly or sealed items that cannot be returned due to hygiene or health protection considerations once unsealed after delivery.

A research-use label does not by itself exclude your right to cancel. Opening the outer shipping container does not by itself exclude that right either.

When assessing a return, we check the product, batch number, seals and condition on arrival where relevant. Reconstitution, mixing or improper storage may affect a reduction in value or responsibility for damage caused by that handling. These actions do not automatically remove statutory rights.

Discounted items retain their statutory protections. Statutory conformity rights remain intact in all cases.

Delivered products must conform to the purchase agreement and satisfy what a consumer can reasonably expect from research-grade compounds.

Please report transport damage, missing items or a seal damaged on arrival to [email protected], preferably within 48 hours. This helps us investigate promptly.

Include your order reference and a description. Where available, also include the batch number and photographs of the packaging, label, seal and damage. Keep the packaging if possible.

The 48-hour period is a request for prompt reporting. It does not remove statutory rights.

We also investigate incorrect products or concentrations, missing shipments and substantiated deviations from the advertised product specifications. Our support team provides return instructions and an RMA number where needed. Report a defect within a reasonable time after discovery; for consumers, notification within two months of discovery is considered timely under Dutch law. The 14-day withdrawal period is not a general deadline for defect claims. The consumer is entitled to statutory remedies, including cost-free replacement, repair, price reduction, or contract rescission as permitted by law, independent of any manufacturer warranty. The practical steps in our Return Policy apply subject to these statutory protections. Where its wording suggests a shorter claim deadline, a blanket exclusion or mandatory store credit, the statutory rights explained in these terms take precedence.

The liability of Nova PeptiLabs is limited exclusively to the boundaries set by applicable mandatory law.

Nothing in these terms limits or excludes statutory product liability, gross negligence, intentional misconduct, or liability for physical harm where statutory law prohibits such limitations.

No arbitrary maximum liability limit applies to valid statutory consumer claims.

These terms and purchase agreements are governed by the laws of the Netherlands, without depriving the consumer of mandatory protection rules available in their country of habitual residence (such as Belgium or other EU member states).

Competent judicial venues are determined in accordance with statutory European consumer jurisdiction rules, without forcing exclusive Dutch court jurisdiction.

Please first send any concerns to [email protected] so we can seek a fair and prompt resolution.

The version of these terms in force at the time of your order applies to that transaction. Future updates do not affect completed orders. The English and Dutch texts carry equivalent substantive meaning.

To exercise your right of withdrawal, you may copy the text format below into an email addressed to [email protected]: